Getting Started

Welcome to the Roo Outdoors Help Center! We're here to assist you with any questions or concerns you may have about our products and services. Whether you're a first-time customer or a returning one, our goal is to ensure your shopping experience is smooth and enjoyable.

How to Create an Account

Creating an account with Roo Outdoors allows you to track your orders, save your favorite products, and receive personalized recommendations. To create an account, click on the "Sign Up" button at the top right corner of our website and fill in the required information.

Placing an Order

Shopping with Roo Outdoors is simple. Browse our extensive collection of outdoor and camping gear, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Order Management

Need to make changes to your order or have questions about its status? Here’s how we can help:

Tracking Your Order

Once your order has been shipped, you'll receive an email with a tracking number. Use this number on our Track Order page to monitor your shipment's progress.

Modifying or Cancelling Orders

If you need to modify or cancel your order, please contact our customer support team within 24 hours of placing your order. We'll do our best to accommodate your request.

Returns and Refunds

Your satisfaction is our priority. If you're not completely happy with your purchase, you may be eligible for a return or refund:

Return Eligibility

Items must be returned within 30 days of purchase and must be in their original condition and packaging. Some items, such as personalized gear, may not be eligible for return.

How to Initiate a Return

To initiate a return, visit our Refund and Return Policy page for detailed instructions. You'll need your order number and the email address used during purchase.

Product Information

Have questions about our products? We provide detailed descriptions and specifications for each item on our website. If you need further assistance:

Product Warranties

Many of our products come with warranties. Please refer to the product description for specific warranty information or contact our customer support team for more details.

Using Our Products

For tips and guides on how to get the most out of your Roo Outdoors gear, check out our blog and instructional videos available on our website.

Privacy and Security

Your privacy and security are important to us. Learn how we protect your personal information and ensure a safe shopping experience:

Privacy Policy

Our Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

Secure Transactions

All transactions on Roo Outdoors are secured with advanced encryption technologies to protect your financial information.

Contact Us

If you have any further questions or need personalized assistance, our customer support team is here to help:

Customer Support

Email: julie@fashionsmartshop.com

Phone: +1 838-699-8119

Address: 325 E 55th Ave, Denver, CO 80216, USA